Refund Policy

This is a starting draft — adjust the specifics (time windows, exceptions) to match the policy you actually want to run, then have it reviewed alongside your Terms of Service.

1. Digital goods, generally final

Because subscriptions, gift card codes, and license keys are delivered electronically and can be used immediately, all sales are final once the product has been delivered to your account — except in the cases below.

2. When a refund applies

• The code or credential you received does not work, and our support team cannot resolve it or issue a replacement within a reasonable time.
• You were charged for an order that was never fulfilled (no working delivery within 48 hours) and you no longer want the item.
• A payment was verified in error (e.g. duplicate charge, or a QR/manual payment approved for the wrong order).

3. How to request a refund

Contact us within 7 days of your order via the Contact page, with your order number and a description of the issue. We aim to respond within 24-48 hours.

4. Refund method

Approved refunds are returned to the original payment method where possible (eSewa, Khalti). For manual/QR payments, refunds are issued via bank transfer or eSewa/Khalti to the details you provide.

5. Domains and hosting

Domain registrations and hosting plans may be non-refundable once provisioned, in line with the underlying registrar/hosting provider's own policies — we will let you know at checkout if a specific plan is non-refundable.

6. Contact

Questions about a specific order? Contact us with your order number.